A Senior Product Designer at Ticketmaster, leading fan discovery across web and mobile. I design experiences that help millions of fans discover live events across search, artist, venue, city and other key marketplace journeys.
My work goes beyond the interface. I shape product direction, turn ambiguity into clear strategies, and align Product, Engineering and Research around shared outcomes, using research and data to balance fan, business and technical needs.
I lead design from discovery to delivery, combining strategic thinking with a high bar for craft. I bring clarity to complexity and stay close to execution to ensure the product vision makes it into production.
Ticketmaster
Senior Product Designer
Aug 2022 – Present
Own design across Ticketmaster’s core discovery experiences including homepage, category, search, artist, venue, city destinations and global navigation, shaping how millions of fans discover live events across web and mobile.
Macademia
User Experience Designer
July 2019 – July 2022
Led end-to-end research and design processes across key product initiatives, including gamification features, onboarding and subscription experiences across web, mobile and multiple TV apps.
Pricesearcher
User Experience Designer
May 2018 – July 2019
Owned the end-to-end redesign of the core browsing and price comparison experience, working closely with engineers from discovery through to implementation.
Plinth.Tech
User Experience Designer
October 2017 – May 2018
Worked directly with the founder and engineering team to design the company’s core investment management product and website, from early user journeys and wireframes through to high-fidelity UI.
Product Design
Product Strategy
Interaction & UI Design
Prototyping
Design Systems
Information Architecture
Responsive & Native Design
Research & Insights
User Research
Usability Testing
Research Synthesis
Product Analytics
Experimentation
Leadership & Strategy
Design Direction
Mentorship
Product Discovery
Stakeholder Management
Cross-functional Leadership
Data-informed Decision Making
Tools & Technology
Figma
Claude
ChatGPT
UserTesting
Maze
Jira & Confluence
HTML & CSS
Always happy to chat about interesting products, teams and opportunities.
hello@frosen.design
+44 7787 430321
London, United Kingdom